Help

Support

We’re a small team. Reach out and we’ll reply within 2 working days.

Email us dombthomas@icloud.com Response within 2 working days. Faster on weekdays UK time.

Common questions

How do I delete my account?
How is my data handled?
What are the terms of use?
What if I’m in crisis?
How do the protocols actually work?

Refunds

For purchases made through the App Store, refunds are processed by Apple at reportaproblem.apple.com. We can’t issue refunds for App Store transactions directly.

For any other purchase issue — missing content, double-charge, or a delivery problem — email us and we’ll sort it.

Bug reports and feedback

If something is broken, please include: what you tried to do, what happened instead, your device (e.g. iPhone 15 Pro), and your iOS version. The more specific you are, the faster we can fix it.

Feature requests and feedback are welcome — we read everything, even when we can’t reply.

If you’re in crisis

DOZUS isn’t a crisis service. If something acute is happening, please reach out to a person, not us. See crisis support for UK, US, and international helplines.